Decision details

2023/24 Complaints Performance Overview

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

RESOLVED that Cabinet:

 

A    Noted the performance of complaints handling for the period 2023-24.

 

B    Noted the impact of lessons learnt from 2023/24 on the performance of complaint handling during Q1 and 2 of 2024/25.

 

C    Approved the changes to service delivery to bring complaints handling in line with ombudsman's Complaint Handling Code.

Report author: Rebecca Farrant

Publication date: 25/10/2024

Date of decision: 24/10/2024

Decided at meeting: 24/10/2024 - Cabinet

Effective from: 02/11/2024

Accompanying Documents: