Issue - meetings
2023/24 Complaints Performance Overview
Meeting: 24/10/2024 - Cabinet (Item 70)
70 2023/24 Complaints Performance Overview 
PDF 142 KB
Additional documents:
- Appendix A - Harlow Council Annual Complaints Report 23 24 final, item 70
PDF 486 KB
- Appendix A - Complaints Annual Report Dashboard - 2023 24, item 70
PDF 3 MB
- Webcast for 2023/24 Complaints Performance Overview
Decision:
RESOLVED that Cabinet:
A Noted the performance of complaints handling for the period 2023-24.
B Noted the impact of lessons learnt from 2023/24 on the performance of complaint handling during Q1 and 2 of 2024/25.
C Approved the changes to service delivery to bring complaints handling in line with ombudsman's Complaint Handling Code.
Minutes:
Cabinet received a report on 2023/24 complaints overview.
Proposed by Councillor Hannah Ellis (seconded by Councillor James Leppard) it was:
RESOLVED that Cabinet:
A Noted the performance of complaints handling for the period 2023-24.
B Noted the impact of lessons learnt from 2023/24 on the performance of complaint handling during Q1 and 2 of 2024/25.
C Approved the changes to service delivery to bring complaints handling in line with ombudsman's Complaint Handling Code.