Issue - decisions
Review of Complaints Procedure Performance Timescales
27/02/2015 - Referral from Scrutiny Committee - Review of the Council’s Customer Services
RESOLVED that:
A The proposal to introduce a new performance indicator and target for Contact Harlow telephone waiting times, as detailed in paragraph 11 of the report submitted, is approved.
B A review be undertaken of the performance target for meeting the Council’s complaints procedure timescales.