Issue details
Review of Complaints Procedure Performance Timescales
To explore how performance issues might be
addressed, in particular lost calls and complaints response
times
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 15/06/2015
Lead member: Portfolio Holder for Youth and Community
Department: Communities and Environment
Contact: Jane Greer, Director of Communities and Environment Email: jane.greer@harlow.gov.uk Tel: 01279 446406.
Decisions
Agenda items
- 15/09/2014 - Scrutiny Committee The Council’s Customer Services - scoping report 15/09/2014
- 21/10/2014 - Scrutiny Committee Review of the Council’s Customer Services - interim report 21/10/2014
- 03/02/2015 - Scrutiny Committee Review of the Council’s Customer Services - final report 03/02/2015
- 26/02/2015 - Cabinet Referral from Scrutiny Committee - Review of the Council’s Customer Services 26/02/2015